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Technical support

If You have any questions regarding technical support, please, call +7 (812) 326-9026.

FOR CUSTOMERS USING SERVICES ACCORDING TO AN AGREEMENT:

Cash balance

Here you can view the balance of your account. At the authorisation, use Login name and Password for viewing protected pages at the Web Plus site. These parameters you have been given when you entered into an agreement.

View statistics or change password

Here you can view statistics of your connection or change your password for Internet access (for customers using our services according to a modem connection agreement). At the authorisation, use Login name and Password for a modem access.

Remember that after the generation of a new password, the old password will stop being valid immediately, and if you have not remembered it, nobody will be able to prompt you the new password.

Issue an invoice

If you have entered an agreement with us as a legal entity, then here you can issue an invoice for yourself in order to pay for our services. At the authorisation, use Login name and Password for viewing protected pages at the Web Plus site.

Receipts

Having transferred according to this reference, you will be able to independently issue a receipt for payment at any Sberbank branch in the city.
You are to only print it on your printer and sign. At the authorisation, use Login name and Password for viewing protected pages at the Web Plus site.

Receipt Form

 

If you are short of receipts for payment at Sberbank branches and you cannot use our on-line form for any reason, then you can get receipt forms in the Excel format.

FOR CUSTOMERS USING SERVICES ACCORDING TO AN INTERNET CARD:

View statistics or change password

Here you can view statistics of your connection or change your password for Internet access. At the authorisation, use Login name and Password specified in your card.

Remember that after the generation of a new password, the old password will stop being valid immediately, and if you have not remembered it, nobody will be able to prompt you the new password.


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